Nowadays, customers have an unlimited choice of products, but they often seem unhappy while shopping. Why? Too many products to choose and the lack of a simple, understandable communication make it difficult or even impossible for customers to make a quick and thoughtful choice.
Solution? These days, effective selling is about enabling Customers to make a quick and easy choice, so that they have the confidence that they have made the right one.
Customers buy the floor emotionally. After this purchase, they face a very rational choice of underlay- about which they usually know nothing.
The concept of Emergo underlay consists of 4 simple and intuitive steps, leading to the selection of the underlay that best suits the needs of the Customer.
In our business, the most important are people. The seller, the sales manager, the Head of the department-each of them conducts dozens of sales conversations with Customers every day, trying to choose the right products for the individual needs of the Client. Therefore, the Trainer Project is one of the most important projects in our company, because it allows one to fulfil several goals at once: advising the customer who is choosing the product, transferring knowledge to the seller who is offering the product and ensuring an adequate exposure in the market. And at the very end, we achieve the ultimate goal: the customer leaves the store satisfied with the product perfectly chosen for them.
Jacek Huryń
Commercial Director of Emergo
We invite you to cooperate.CZK (FAB in English) is an abbreviation of the words: feature, advantage, benefit. What interests the client most? Well, not a feature, nor an advantage of the product. The customer, as each of us, is interested in benefits resulting from owning a particular product. This guided us when we have been creating an innovative brand new idea to build the category of underlays for construction markets and specialized networks in the interior design industry. This is a simple 4-step underlay selection process, described in the language of benefits.
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